Enhancing Communication & Leadership Skills
Program Description and Option List
Create your own unique program
The Art of Communicating
- This engaging and interactive 60-minute presentation provides an overview of six common personality styles and how best to communicate with each. This presentation also provides the participant the opportunity to practice key communication skills to enhance understanding and improve effective communication.
- The 90-minute program consists of the 60-minute presentation described above, followed by a 30-minute workshop session where participants practice skills to enhance communication.
Half Day Communication and Leadership Workshop
- This four-hour workshop contains the 90-minute, “The Art of Communicating” presentation followed by two 60-minute sessions of your choice (see list below).
Full Day Communication and Leadership Workshop
- This eight-hour workshop contains the 90-minute, “The Art of Communicating” presentation followed by five 60-minute sessions of your choice listed below (see list below).
The Art of Communicating
The Customer Report Card
The Organizational Service Chain
Communicating in the Technology World: Communication 2.0
60 or 90 minutes
Based on a “painter’s palette” visual model, this engaging and interactive 60 or 90-minute presentation provides an overview of six common personality styles (colors) and how best to communicate with each. This presentation goes beyond self-identification and provides the essential skills that will enable the participant to best communicate to all six-personality style (60-minutes). The additional 30-minute practice session can be included. This practice session allows the participants the opportunity to practice key communication skills, enhance understanding and improve effective communication. Customers can choose either the 60- or 90-minute program. Practice session is optional.
The Customer Report Card session reviews the concept of customer surveys and evaluations. Today more than ever, success in the workplace is decided upon by how others view and “grade” us. This presentation will present the customer/supervisor expectations and provide skills and strategies to achieving an A+.
The Service Chain session is key to understanding and appreciating the importance and impact everyone plays in the customer experience and staff experience. Creating loyal customers and staff are essential for a business’ bottom line.
The Challenging Conversations session provides an opportunity for participants to step out of their comfort zone in a safe learning environment to practice challenging conversations. The types of conversations can be between customers or staff. Including in this program are creative communication strategies such as “listening skills”, “reframing vs deflecting”, “defusing vs escalating”, “communicating with body language”, and lastly, “the way you see it, I see it and the way it really is.” All participants will have an opportunity to practice each of these simple strategies to add to their communication toolbox. This practice pearl in action can turn a challenging situation around in seconds.
The Words Matter session reviews the importance and power behind the words we choose to use in communicating with others. Simple statements such as, “I need you to do… or the policy states” can immediately create a defensive atmosphere that will impede communication rather that support it. Within this presentation is a section called, “am I dancing or wrestling” which is a communication strategy that can be implemented immediately within each conversation every day. The “Words the Matter” session also contains important information about our body language. Dr. Hughes refers to body language as the powerful unspoken word. Tips and tools to improving body language to support the words we use, makes this a critical session to consider as you build your unique program.
Is the majority of your workforce made up of millennials (born between 1981-1996)? If so, you may want to consider adding this session to your program. The millennial generation have unique characteristics that must be considered when assigning work responsibilities, expectations, training, and budget planning. This session provides pearls of wisdom on how best to communicate with the millennial generation so your business can minimize effort to maximize outcomes.
Is the majority of your business communication done via email or text? If the answer is yes, “Communicating in the Technology World: Communication 2.0” is a must for your unique program. This 30-minute session includes tips to improving communication using technology. Referred to as, “toneless communication” Dr. Hughes discusses five easy tips to improving communication and relationships for your staff and clients.